How to Report a Company to the Better Business Bureau | Full Guide

how to report a company to the better business bureau

There are so many times when we buy stuff or use services, and everything’s great. But, you know, sometimes things don’t go as planned. Maybe you order a cool gadget online, and it arrives looking more like a potato than a device. Or perhaps you hire someone to fix your leaky faucet, and suddenly your kitchen is flooded. Yikes!

Now, what do you do when things go a bit wonky with a company, and they’re not fixing the problem? Well, fear not, because there’s a secret superhero that helps us out in times like these – it’s called the Better Business Bureau (BBB). You might be wondering, “What’s that?” Don’t worry, we’ll get there in a bit.

What is the Better Business Bureau?

Ever wished you could let someone know about a not-so-awesome company? Well, you totally can! It’s like having a hotline to report businesses that might need a gentle reminder to up their game, and that’s where the Better Business Bureau comes in.

The Better Business Bureau (BBB) is like a guardian angel for consumers and businesses. Think of it as a referee in the game of fairness between you and the companies you deal with. The BBB acts as a neutral party, helping to resolve disputes and promoting trust in the marketplace.

It’s not a government agency or a superhero, but it’s kind of both – an independent organization that keeps an eye on how companies treat their customers.

When things go sideways, the BBB steps in to mediate, making sure everyone plays by the rules. Now, let’s uncover the secrets of reporting a company to this guardian of fairness!

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Benefits of the Better Business Bureau

The Better Business Bureau (BBB) is like your personal ally in the world of business. First off, it’s a goldmine of information. Want to know if a company is trustworthy before you hit that “buy” button? The BBB has got your back with its detailed reports on businesses, letting you make informed choices.

One of the coolest benefits is dispute resolution. If you ever find yourself in a sticky situation with a company, the BBB steps in as the peacemaker. They work to find a fair solution, ensuring you’re not left high and dry.

But wait, there’s more! The BBB’s accreditation program is like a stamp of approval. When you see that BBB seal, you know the company is committed to ethical business practices. It’s like a safety net in the vast web of commerce, helping you navigate with confidence.

So, whether you’re shopping or dealing with services, having the BBB in your corner is like having a trusty sidekick in the unpredictable world of business.

How does the Better Business Bureau work?

The Better Business Bureau (BBB) is like a superhero team for consumers. Here’s the lowdown on how they work their magic. First off, they collect info about businesses – their track record, customer reviews, and more. It’s like having a superhero’s database of truth.

When you, the consumer, encounter a problem with a company, you can file a complaint with the BBB. This kicks off their superpower – mediation. The BBB swoops in, talks to both you and the company, and tries to find a fair solution. They’re like the peacekeepers of the business world.

The BBB also offers accreditation to businesses with a commitment to ethical practices. It’s like giving them a superhero badge, so you know they’re the good guys.

In a nutshell, the BBB is your go-to hero for making sure businesses play fair and everyone in the consumer universe gets a happy ending.

Where does Better Business Bureau exist?

The Better Business Bureau (BBB) operates throughout North America, encompassing the United States and Canada. The organization is structured to serve consumers and businesses across various regions, each with its own local BBB office.

These regional offices are strategically positioned to address and mediate disputes at a grassroots level, ensuring proximity to both consumers and businesses. While the BBB primarily covers North America, similar organizations with comparable missions may exist in other countries.

It’s essential to note that BBB services are region-specific, and the scope of their influence is not global. Before engaging with the BBB, individuals should check their specific regional BBB office’s jurisdiction to ensure accurate processing of complaints and access to relevant information.

The BBB’s commitment to promoting trust and ethical business practices has made it a widely recognized and trusted entity in the North American consumer landscape, providing valuable resources and assistance to those seeking fair resolutions in the marketplace.

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Who can report a company to the Better Business Bureau?

Reporting a company to the Better Business Bureau (BBB) is a power that anyone wielding a consumer cape possesses. If you’ve bought a product, used a service, or encountered a business, congratulations – you’re eligible to be a BBB superhero!

Whether you’re a savvy shopper, a service seeker, or just someone with a story to tell about a company, the BBB is ready to listen.

Individual consumers, businesses, and even other organizations can flex their reporting muscles. If you’ve faced a problem with a product, service, or business’s conduct, the BBB is your hotline to justice.

It’s like being the hero of your own consumer story, where you have the power to shine a light on the good, the bad, and the questionable. So, if you’ve got a tale to tell, put on your BBB superhero cape and let the reporting begin!

When should I report a company to the Better Business Bureau?

Reporting a company to the Better Business Bureau (BBB) isn’t reserved for major disasters; it’s your trusty tool for dealing with any hiccup in the business cosmos.

Feel the need to report when a company leaves you with a sour taste – maybe you ordered a dazzling gadget, but it arrived doing a potato impression. Or perhaps you hired someone to fix a leaky faucet, and your kitchen turned into a waterpark.

If a business fails to resolve your issue or if their customer service is playing hide-and-seek, it’s time to unleash the BBB superhero signal. Any time you experience deceptive practices, shoddy services, or product problems that the company won’t fix, don your reporting cape.

Remember, reporting to the BBB is like shining a light on the good and the not-so-good in the business universe.

So, whether it’s a minor hiccup or a major meltdown if you feel a company is straying from the path of fairness, it’s your cue to become the BBB superhero and report away!

What information do I need to report a company to the Better Business Bureau?

Becoming a Better Business Bureau (BBB) superhero requires a bit of detective work. When you’re gearing up to report a company, gather your evidence like a pro. First, have the basics on hand: the company’s name, address, and phone number. This intel lets the BBB know exactly who you’re shining the spotlight on.

Next, spill the beans on your experience. Describe the issue concisely and throw in a timeline of events, kind of like your own superhero origin story. Did the problem happen on a dark and stormy night, or was it a bright and sunny day? The BBB loves details!

Now, let’s talk receipts. Keep copies of any relevant documents – emails, receipts, or contracts. These are like your superhero gadgets, providing extra firepower to your case.

Oh, and don’t forget your own superhero identity – your contact info. The BBB needs to know how to reach out to you and keep you in the loop as they swoop in to save the day.

Armed with these details, you’re ready to unleash the power of reporting. Remember, the more thorough your information, the faster the BBB can swing into action. So, suit up, gather your intel, and let the reporting adventure begin!

How to report a company to the Better Business Bureau

Reporting a company to the Better Business Bureau (BBB) is a step-by-step process that involves providing detailed information about your experience. Here’s a breakdown of each step:

Visit the BBB Website:

Open your web browser and navigate to the official Better Business Bureau website at Ensure you’re on the legitimate site to access the BBB’s official complaint platform.

Locate the “File a Complaint” Section:

On the homepage or in the menu options, look for the section labeled “File a Complaint.” This section may be easily accessible to guide you through the complaint submission process.

Enter Your Location:

Specify the location relevant to your complaint. The BBB operates regionally, so selecting the appropriate location ensures your complaint is directed to the right BBB office.

Provide Business Information:

Fill in the requested details about the business you’re reporting. Include the company’s full name, address, phone number, and any other identifying information available to you.

Describe the Issue:

Articulate your experience in a clear and detailed manner. Provide a chronological account of the issue, including specific dates, names of individuals involved, and any communication you’ve had with the company regarding the problem.

Attach Supporting Documents:

Enhance your case by uploading supporting documents. These could be emails, receipts, contracts, photographs, or any other evidence that strengthens your complaint and provides context to the BBB.

Provide Your Contact Information:

Furnish your accurate contact details. Include your full name, email address, and phone number. This information is crucial for the BBB to reach out to you during the complaint resolution process.

Submit the Complaint:

Review all the information you’ve entered to ensure accuracy and completeness. Once satisfied, submit your complaint. This officially initiates the BBB’s review and intervention process.

Check for Updates:

Regularly check your email inbox or the BBB portal for updates on your complaint. The BBB may request additional information or inform you of the progress of their investigation.

Cooperate with the BBB:

If the BBB requests additional information or proposes mediation, cooperate promptly. Your active involvement can significantly contribute to the thoroughness and effectiveness of the BBB’s resolution efforts.

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How are Better Business Bureau complaints handled?

Better Business Bureau (BBB) complaints are handled through a structured process aimed at resolving disputes between consumers and businesses. Once a complaint is filed, the BBB reviews the details, verifies information, and contacts the business involved.

The BBB acts as a neutral mediator, facilitating communication between both parties to reach a resolution. Mediation is often a key step, allowing for a fair and transparent dialogue.

Throughout the process, the BBB keeps the complainant informed via email or an online portal, providing updates on the status of the complaint and any responses received from the business. The goal is to resolve complaints within 30 days, though complex cases may take longer.

If the business fails to respond, the BBB still records the information, which can be valuable for consumers to make informed decisions. The BBB’s commitment to fair business practices ensures a thorough and unbiased handling of complaints, contributing to a trustworthy marketplace for both consumers and businesses.

How long does it take for the Better Business Bureau to process a report?

The processing time for a Better Business Bureau (BBB) report varies based on factors like the complexity of the complaint and the responsiveness of the involved parties.

Typically, the BBB aims to process and resolve complaints within 30 days. Upon receiving your complaint, the BBB reviews the details, contacts the business for their side of the story, and facilitates communication between you and the company to reach a resolution. If the case involves mediation, it may take longer.

Additionally, factors like the volume of complaints and the severity of the issue can influence processing times.

Throughout the process, the BBB keeps you informed via email or the online portal, ensuring transparency and allowing you to track the progress of your complaint. Patience is key as the BBB diligently works towards a fair resolution.


Does BBB exist in Canada?

Yes, the Better Business Bureau (BBB) does exist in Canada. It operates independently, serving Canadian consumers and businesses by promoting trust, resolving disputes, and fostering ethical business practices throughout the country.

Can I file a complaint if the business is not BBB accredited?

Yes, you can file a complaint regardless of whether the business is accredited. The BBB assists in resolving issues with both accredited and non-accredited businesses.

What if the business doesn’t respond to the BBB?

The BBB makes efforts to obtain a response, but if a business remains unresponsive, the information is still valuable for consumers and may influence their decisions.


Reporting a company to the Better Business Bureau empowers consumers to address issues and seek resolutions. The BBB serves as a neutral mediator, working to bring about fair outcomes in business disputes. By following the steps outlined in this guide, you become a proactive participant in fostering ethical business practices. Remember, your contribution not only helps resolve your concern but contributes to a marketplace built on trust and fairness. Embrace your role as a BBB superhero for a better business world!