120+ Internal Communication Survey Questions With Template

If you want to improve the effectiveness of your internal communication, you need to know what your employees think and feel about it. One of the best ways to do that is to conduct an internal communication survey with good questions.

An internal communication survey is a tool that allows you to measure how well your employees are informed, engaged, and satisfied with the communication they receive from your organization. It can also help you identify and address any gaps or challenges in your internal communication strategy.

This article provides you with 120+ internal communication survey questions with a template that you can use and adapt for your own needs. These questions cover various aspects of internal communication, such as accessibility, quality, awareness, understanding, and engagement.

By using these questions, you will be able to gather valuable feedback from your employees and improve your internal communication practices.

Why Conduct an Internal Communication Survey?

Internal communication surveys serve as an effective tool for evaluating the efficiency of your internal communication strategies while also acting as a catalyst for boosting employee engagement.

By inquiring about company objectives and values, these surveys provide valuable insights into the level of team awareness and inclusion in organizational decision-making processes.

Furthermore, seeking employee feedback on internal communication procedures aids in pinpointing and rectifying any gaps or misalignments among team members. Engaging in this survey process not only empowers your team but also instills a sense of capability, motivating them to deliver their optimal performance.

According to a 2017 survey conducted by Salesforce, employees experiencing a sense of being heard are 4.6 times more likely to exhibit increased effectiveness in their roles.

See also: 100+ Frequently Asked Questions About Immigration with Answers

Effective Communication Survey Questions for Employees

To measure how well your internal communication is working, you can use a survey to gather feedback from your employees.

Here are some possible survey questions you can use or adapt:

1. How do you prefer to receive information from the company? (e.g., email, intranet, newsletter, etc.)
2. How often do you receive information from the company?
3. How satisfied are you with the quality and clarity of the information you receive?
4. How well do you understand the company’s vision, mission, and values?
5. How well do you understand how your role contributes to the company’s goals?
6. How comfortable do you feel sharing your ideas and opinions with your manager and colleagues?
7. How often do you receive feedback on your work performance?
8. How do you communicate with your team members? (e.g., chat, phone, video, etc.)
9. How effective is the communication within your team?
10. How well do you collaborate with other teams or departments?
11. How often do you participate in company-wide events or activities?
12. How engaged do you feel with the company culture?
13. How much do you trust the senior leadership team?
14. How transparent is the senior leadership team about the company’s performance and challenges?
15. How well do you cope with change and uncertainty in the company?
16. How do you handle conflicts or disagreements in the workplace?
17. How do you balance your work and personal life?
18. How do you manage your stress and well-being?
19. How valued and appreciated do you feel at work?
20. How likely are you to recommend working at this company to others?

See also: 100+ Frequently Asked Questions About Social Media with Answers

Team Communication Survey Questions

To assess how well your team communicates, you can use a survey to collect feedback from your team members.

Here are some possible survey questions you can use or adapt:

1. How often do you communicate with your team members?
2. What are the main channels or tools you use to communicate with your team members?
3. How satisfied are you with the availability and responsiveness of your team members?
4. How clear and concise are the messages you receive from your team members?
5. How well do you understand the expectations and objectives of your team?
6. How comfortable do you feel expressing your opinions or concerns to your team members?
7. How often do you receive constructive feedback from your team members?
8. How well do you handle disagreements or conflicts within your team?
9. How supportive and respectful are your team members towards each other?
10. How much do you trust your team members to deliver quality work on time?
11. How often do you collaborate with your team members on projects or tasks?
12. How effective are the meetings or discussions you have with your team members?
13. How well do you share information and resources with your team members?
14. How well do you leverage the skills and strengths of your team members?
15. How much do you learn from your team members?
16. How engaged and motivated are you to work with your team members?
17. How aligned are you with your team’s vision and values?
18. How well do you celebrate successes and achievements with your team members?

See also: 100+ Product Survey Questions to Improve Customer Experience With Sample Questionnaire

Staff Communication Survey Questions

Designing a Staff Communication Survey is crucial for fostering effective communication within an organization. The questions should be thoughtfully crafted to gather insights on various aspects of communication.

Instead of using any random survey questions, here are 20 survey questions that can provide valuable feedback:

1. How would you rate the clarity of information in company-wide announcements?
2. Are you satisfied with the frequency of team meetings?
3. Do you feel comfortable expressing your opinions during team discussions?
4. How well do you think leadership communicates the company’s goals and vision?
5. Are communication channels accessible and user-friendly for all staff members?
6. Do you receive timely and constructive feedback on your work?
7. How would you rate the effectiveness of internal emails in conveying important information?
8. Are there any barriers that hinder open communication in your team?
9. How often do you feel updated on changes within the organization?
10. Do you have the necessary tools and resources for seamless communication?
11. How satisfied are you with the transparency of decision-making processes?
12. Are there any communication gaps between different departments?
13. Do you feel encouraged to share innovative ideas with your team?
14. How would you rate the effectiveness of virtual communication tools in remote work scenarios?
15. Are there any communication issues that affect your productivity?
16. Do you feel well-informed about the company’s performance and achievements?
17. How comfortable are you providing feedback to your colleagues?
18. Are there any communication training programs you believe would benefit the team?
19. How would you rate the overall communication culture within the organization?
20. Do you have suggestions for improving internal communication?

See also: 200+ Church Survey Questions to Ask Congregations | Sample Questionnaire

School Communication Survey Questions

Creating a School Communication Survey is crucial for understanding and enhancing communication within educational institutions.

Here are 20 survey questions designed to gather insights from students, parents, and teachers:

1. How satisfied are you with the clarity of communication from the school administration?
2. Are you well-informed about school events and activities through official channels?
3. How effective do you find teacher-parent communication regarding student progress?
4. Do you feel that the school provides sufficient information on academic expectations and goals?
5. Are communication channels easily accessible for both students and parents?
6. How would you rate the school’s communication about safety measures and emergency procedures?
7. Are there any challenges you face in accessing online communication platforms used by the school?
8. How satisfied are you with the frequency and content of school newsletters and updates?
9. Do you feel encouraged to communicate with teachers about your child’s educational needs?
10. How well does the school communicate its policies on discipline and behavior expectations?
11. Are there specific areas where you believe the school could improve communication with parents?
12. How effective are teacher-student communication channels in addressing academic concerns?
13. Do you feel well-informed about extracurricular activities and opportunities for students?
14. How satisfied are you with the communication between the school and parents regarding COVID-19 updates?
15. Are there any suggestions for improving communication between the school and the community?
16. How would you rate the accessibility and effectiveness of the school’s website and online platforms?
17. How satisfied are you with the responsiveness of school staff to your inquiries and concerns?
18. Are there specific communication methods you would prefer the school to adopt or enhance?

See also: 35+ Post-Webinar Survey Questions You Must Ask for Quality Feedback

Customer Communication Survey Questions

Creating a Customer Communication Survey is essential for businesses aiming to enhance their interactions with customers.

Here are 20 survey questions designed to gather insights and feedback:

1. Did our communications effectively address your needs and concerns?
2. How would you rate the responsiveness of our customer service channels (phone, email, chat)?
3. Were our product/service updates and announcements communicated clearly and promptly?
4. Do you feel well-informed about our company’s policies and procedures?
5. How satisfied are you with the frequency of updates and communication about new products or services?
6. Did our team effectively communicate any changes in pricing or promotions?
7. How likely are you to recommend our company based on the quality of communication you’ve experienced?
8. Were you satisfied with the communication during the purchasing process?
9. How well do you think our communication reflects our commitment to customer satisfaction?
10. Are there areas in which you believe our communication could be improved to better meet your needs?
11. How effective do you find our communication regarding product/service features and benefits?
12. Were you informed about available support resources and self-help options?
13. Did our communication appropriately address any issues or concerns you raised?
14. How would you rate the clarity and transparency of our billing and invoicing communication?
15. Are there specific communication methods you prefer for receiving updates and promotions?
16. How well did our communication address your expectations during the onboarding process?
17. Are there additional communication channels or features you would like to see implemented?
18. How satisfied are you with the overall communication experience with our company?

See also: 100+ Training Survey Questions for Quality Feedback With Samples

Internal Communication Survey Questions

Developing an Internal Communication Survey is vital for organizations aiming to enhance collaboration and information flow among team members.

Here are 20 survey questions designed to gather insights and feedback on internal communication:

1. How would you rate the effectiveness of internal communication within your team?
2. Are you satisfied with the frequency of team meetings and updates?
3. How well do you feel informed about organizational goals and strategic initiatives?
4. Are communication channels easily accessible for all team members?
5. How would you rate the transparency of information shared by leadership?
6. Do you feel comfortable expressing your opinions during team discussions?
7. Are communication tools and platforms user-friendly and efficient?
8. How satisfied are you with the clarity of instructions and expectations from your supervisors?
9. Do you receive timely feedback on your work performance?
10. How effective are internal emails in conveying important information?
11. Are there any barriers to open communication within your team or department?
12. How well do you think your team communicates with other departments?
13. Do you have the necessary resources and tools for seamless communication?
14. How satisfied are you with the communication regarding changes in organizational structure or policies?
15. Are there any areas where you feel communication could be improved to enhance productivity?
16. How comfortable are you providing feedback to your colleagues and superiors?
17. Do you feel adequately informed about professional development opportunities within the organization?
18. How would you rate the overall communication culture within your department?
19. Are there specific training programs or workshops you believe would enhance team communication?
20. Do you have any suggestions for improving internal communication practices within the organization?

See also: 120+ Best Employee Engagement Survey Questions

External Communication Survey Questions

Creating an External Communication Survey is essential for organizations seeking to understand how effectively they communicate with external stakeholders, customers, and partners.

Here are 20 survey questions designed to gather insights and feedback on external communication:

1. Do you feel well-informed about our products/services through our external communication channels?
2. How would you rate the effectiveness of our communication regarding promotions or special offers?
3. Are our social media channels effective in keeping you updated about our company?
4. How satisfied are you with the frequency and relevance of our email communications?
5. Do you find our website content and design conducive to clear communication?
6. How well do you think our external communication aligns with our brand values and image?
7. Are there specific areas in which you believe our external communication could be improved?
8. How would you rate the clarity of information provided in our press releases or public statements?
9. Do you feel adequately informed about our company’s involvement in community or social responsibility initiatives?
10. How effective do you find our communication about changes in policies or terms of service?
11. How satisfied are you with the overall communication experience with our sales representatives?
12. Do you feel our external communication addresses your needs and concerns effectively?
13. How well do you believe our communication addresses industry trends and updates?
14. Are there specific improvements you would like to see in our external communication methods?
15. How would you rate the accessibility and usability of our external communication platforms?
16. Do you feel our external communication is consistent across various channels and touchpoints?
17. Are there any suggestions you have for enhancing our external communication strategies?

See also: 50+ Leadership Survey Questions You Must Ask for Company Growth

Samples And Templates of Internal Communication Survey Questions Examples

See also: 125+ 360 Survey Questions With Sample Templates

Tips For Conducting an Internal Communications Survey

• Opt for brevity in your survey and employ language that resonates with your employees. Limit the survey duration to a maximum of 10 minutes and restrict the number of questions to fewer than 20.
• Before widespread distribution, enlist a focus group of employees to review and validate the survey. This step aims to guarantee the clarity of the questions and their relevance to the employee experience.
• Prioritize anonymity in the survey to foster an environment where employees feel comfortable expressing concerns or issues without apprehension of reprisal. Emphasize this anonymous feature when disseminating the survey.
• Demonstrate commitment by taking action on suggestions or addressing identified problem areas from the survey. Improving engagement hinges on employees feeling heard; however, neglecting their input post-survey can lead to a sense of betrayal and diminish trust.

FAQs

Conclusion

Internal communication is a vital component of any organization’s success. One of the most effective ways to do that is to conduct an internal communication survey.

This article offers over 120+ internal communication survey questions with a template that you can use for your survey.

These questions will help you assess the strengths and weaknesses of your internal communication and provide you with insights on how to improve it.

References

• Contactmonkey.com – 100 Internal Communications Survey Questions to Use and Adapt
• Swiftdigital.com – 30 Important Internal Communications Survey Questions

Recommendations

• 50+ Workshop Survey Questions with Sample Evaluation Form
• 70+ Brand Perception Survey Questions With Sample Template
• 70+ Event Survey Questions You Must ask to achieve Success.
• 70+ Must Ask Exit Survey Questions For a Successful Exit Interview
• Qualitative vs Quantitative Survey Questions | Top 30 Questions to Ask