100+ Must Ask Restaurant Survey Questions for Guest Feedback

Opening a new restaurant or looking to improve your existing one? One of the best ways to gather valuable feedback and insights is by conducting a restaurant survey. By asking the right questions, you can gain valuable insights into your customers’ experiences, preferences, and suggestions.

This blog post compiles a list of 100+ must-ask restaurant survey questions that cover a wide range of topics.

Whether you are a new restaurant owner looking to gather feedback before opening or an established restaurant looking to enhance your customer experience, these questions will help you gather the information you need.

What is a restaurant survey?

A restaurant survey is a tool used to gather feedback from customers about their dining experience. It typically consists of a series of questions designed to assess various aspects of the restaurant, such as food quality, service, cleanliness, ambiance, and overall satisfaction.

These surveys can be conducted through different channels, including paper forms handed out in the restaurant, digital platforms like email or social media, or integrated into the restaurant’s website.

The purpose of a restaurant survey is to understand customer preferences, identify areas for improvement, and ensure that the restaurant meets or exceeds customer expectations.

By collecting and analyzing feedback from customers, restaurants can make informed decisions to enhance the dining experience and maintain customer satisfaction.

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Why conduct a restaurant survey?

Even if a restaurant seems busy and popular, it’s important to conduct surveys to make sure customers are happy and keep coming back. Surveys help understand what customers like about the food, service, and atmosphere, and what they think could be better.

This feedback helps improve the dining experience, like making the menu more appealing, ensuring staff are friendly, and keeping the restaurant clean.

Plus, happy customers are more likely to recommend the restaurant to friends and family, bringing in more business. Surveys also show that the restaurant cares about customers’ opinions, building loyalty and trust.

In all, conducting restaurant surveys helps ensure the restaurant stays successful and customers keep coming back for delicious meals and great service!

Must Ask Restaurant Survey Questions to Get Feedback

If you are in the process of opening a new restaurant, it’s crucial to gather feedback and insights from potential customers. This will help you understand their expectations and preferences, allowing you to tailor your offerings to meet their needs. Here are some essential survey questions to ask:

New restaurant survey questions before opening

Each question about the new restaurant’s offerings and services helps understand what customers want and expect. They aim to gather insights into preferences for menu items, dining experience, pricing, and special accommodations like dietary restrictions.

By asking these questions, the restaurant can tailor its offerings to meet customer needs, ensuring a successful opening and satisfying dining experience for guests.

1. How likely are you to visit our restaurant once it opens?
2. What types of cuisine would you like to see on our menu?
3. How often do you dine out at restaurants in the area?
4. What factors are most important to you when choosing a restaurant (e.g., price, quality, ambiance)?
5. What is your preferred dining experience (e.g., casual, fine dining, fast-casual)?
6. How important is it for our restaurant to offer vegetarian/vegan options?
7. What do you look for in terms of beverage options (e.g., alcoholic, non-alcoholic, specialty drinks)?
8. How likely are you to dine with us for special occasions (e.g., birthdays, anniversaries)?
9. How important is it for our restaurant to accommodate dietary restrictions (e.g., gluten-free, dairy-free)?
10. How likely are you to recommend our restaurant to friends and family?
11. What hours of operation would you prefer for our restaurant?
12. How important is it for our restaurant to offer online ordering and delivery services?
13. What type of seating arrangement do you prefer (e.g., booths, tables, outdoor seating)?
14. How important is it for our restaurant to have a loyalty rewards program?
15. What would you like to see in terms of decor and ambiance?
16. How likely are you to use our restaurant for catering or private events?
17. How important is it for our restaurant to offer a children’s menu?
18. What is your preferred price range for dining out?
19. How likely are you to use our restaurant for takeout or grab-and-go options?
20. How important is it for our restaurant to source ingredients locally and sustainably?
21. What type of atmosphere do you prefer in a restaurant (e.g., lively, cozy, upscale)?
22. How likely are you to attend special events or promotions hosted by our restaurant?
23. How important is it for our restaurant to have a strong online presence (e.g., website, social media)?
24. What types of desserts or sweets would you like to see on our menu?
25. How likely are you to follow our restaurant on social media for updates and promotions?

Restaurant survey questions for customers

Customers are the heart of any restaurant, so it’s important to understand their preferences and satisfaction levels. Each question aims to gather feedback on different aspects of the dining experience, like food quality, service, and ambiance. By asking these questions, the restaurant can identify areas for improvement, maintain high standards, and ensure customers keep coming back for delicious food and excellent service. It’s all about making sure customers leave happy and satisfied!

1. How often do you dine out at restaurants?
2. What factors influence your decision to choose a restaurant (e.g., location, cuisine, price)?
3. How satisfied are you with the quality of food at our restaurant?
4. How satisfied are you with the variety of menu options available?
5. How likely are you to recommend our restaurant to friends and family?
6. How satisfied are you with the portion sizes of our dishes?
7. How satisfied are you with the taste and flavor of our food?
8. How satisfied are you with the value for money at our restaurant?
9. How satisfied are you with the cleanliness and hygiene of our restaurant?
10. How satisfied are you with the speed of service at our restaurant?
11. How satisfied are you with the friendliness and professionalism of our staff?
12. How satisfied are you with the ambiance and atmosphere of our restaurant?
13. How likely are you to return to our restaurant in the future?
14. How satisfied are you with the accuracy of your order?
15. How satisfied are you with the availability of parking at our restaurant?
16. How satisfied are you with the availability of vegetarian/vegan options?
17. How satisfied are you with the availability of gluten-free options?
18. How satisfied are you with the availability of alcoholic beverages?
19. How satisfied are you with the availability of non-alcoholic beverages?
20. How satisfied are you with the reservation process at our restaurant?
21. How satisfied are you with the level of noise in our restaurant?
22. How satisfied are you with the overall dining experience at our restaurant?
23. How likely are you to dine with us for special occasions (e.g., birthdays, anniversaries)?
24. How satisfied are you with the cleanliness and comfort of our seating arrangements?
25. How satisfied are you with the presentation of our dishes?
26. How satisfied are you with the availability of outdoor seating?
27. How satisfied are you with the availability of children’s menu options?
28. How satisfied are you with the availability of dessert options?
29. How satisfied are you with the accessibility of our restaurant for people with disabilities?
30. How satisfied are you with the overall value proposition of our restaurant?

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Good restaurant survey questions

Once you have dined at a restaurant, sharing your feedback helps the restaurant understand what they’re doing well and where they can improve. Each question aims to gather insights into different aspects of the dining experience, like food quality, service, and ambiance.

This feedback is important for the restaurant to maintain high standards, ensure customer satisfaction, and make any necessary adjustments to enhance the overall dining experience for future patrons.

1. How would you rate the overall dining experience at our restaurant?
2. How likely are you to recommend our restaurant to friends and family?
3. How satisfied are you with the quality of food served?
4. How satisfied are you with the variety of menu options available?
5. How satisfied are you with the portion sizes of our dishes?
6. How satisfied are you with the taste and flavor of our food?
7. How satisfied are you with the presentation of our dishes?
8. How satisfied are you with the value for money at our restaurant?
9. How satisfied are you with the cleanliness and hygiene of our restaurant?
10. How satisfied are you with the ambiance and atmosphere of our restaurant?
11. How satisfied are you with the friendliness and professionalism of our staff?
12. How satisfied are you with the speed of service at our restaurant?
13. How satisfied are you with the accuracy of your order?
14. How satisfied are you with the availability of parking at our restaurant?
15. How satisfied are you with the availability of vegetarian/vegan options?
16. How satisfied are you with the availability of gluten-free options?
17. How satisfied are you with the availability of alcoholic beverages?
18. How satisfied are you with the availability of non-alcoholic beverages?
19. How satisfied are you with the reservation process at our restaurant?
20. How satisfied are you with the cleanliness and comfort of our seating arrangements?
21. How satisfied are you with the level of noise in our restaurant?
22. How satisfied are you with the availability of outdoor seating?
23. How satisfied are you with the availability of children’s menu options?
24. How satisfied are you with the availability of dessert options?
25. How satisfied are you with the overall value proposition of our restaurant?

Must-ask restaurant survey questions

Each question in this category is important for understanding various aspects of the restaurant experience. They help gather feedback on staff friendliness, cleanliness, menu variety, service speed, and overall satisfaction.

By asking these questions, restaurants can identify areas for improvement, ensure customer needs are met, and maintain high standards of service. Ultimately, the goal is to create a positive dining experience that keeps customers coming back and recommending the restaurant to others.

1. How would you rate the friendliness and professionalism of our staff?
2. How satisfied are you with the cleanliness and hygiene of our restaurant?
3. How well does our restaurant accommodate your dietary preferences or restrictions?
4. Are you satisfied with the speed and efficiency of our service?
5. How would you rate the ambiance and atmosphere of our restaurant?
6. How satisfied are you with the variety of dishes on our menu?
7. How well does our restaurant handle special requests or modifications to dishes?
8. Are you satisfied with the availability of outdoor seating?
9. How satisfied are you with the value for money at our restaurant?
10. How likely are you to recommend our restaurant to others?
11. How well does our restaurant address any issues or concerns you may have?
12. Are you satisfied with the availability of vegetarian/vegan options?
13. How satisfied are you with the portion sizes of our dishes?
14. How well does our restaurant handle reservations and seating arrangements?
15. How satisfied are you with the overall cleanliness and comfort of our restaurant?
16. How satisfied are you with the availability of children’s menu options?
17. How well does our restaurant communicate its policies and procedures to customers?
18. Are you satisfied with the availability of alcoholic and non-alcoholic beverages?
19. How satisfied are you with the availability of dessert options?
20. How well does our restaurant handle payments and billing?
21. How satisfied are you with the availability of parking at our restaurant?
22. How well does our restaurant handle customer feedback and suggestions?
23. Are you satisfied with the level of responsiveness from our management team?
24. How satisfied are you with the overall dining experience at our restaurant?
25. How likely are you to return to our restaurant for future visits?

Read Also: 70+ Event Survey Questions You Must ask to achieve Success.

How do you conduct a restaurant survey?

To conduct a restaurant survey, start by designing simple and easy-to-understand questions that cover different aspects of the dining experience, such as food quality, service, cleanliness, and ambiance.

You can create paper surveys to hand out to customers at the restaurant or use digital platforms like email, social media, or the restaurant’s website to reach a wider audience. Consider offering incentives, like discounts or freebies, to encourage participation.

Once you’ve collected responses, analyze the data to identify trends and areas for improvement. Pay attention to both positive feedback and constructive criticism.

It’s also important to act on the feedback received. Make necessary changes based on the survey results, whether it’s adjusting the menu, improving customer service training, or enhancing the restaurant’s ambiance.

Finally, communicate the changes made to customers to show that their opinions are valued and taken seriously. This continuous feedback loop helps ensure the restaurant provides a top-notch dining experience that keeps customers satisfied and coming back for more.

FAQs

Conclusion

The key to a successful restaurant survey is to ask relevant and concise questions that provide actionable insights. Use these must-ask restaurant survey questions as a starting point and customize them to fit your specific needs.

By consistently gathering feedback and making improvements based on customer suggestions, you can create a memorable dining experience that keeps customers coming back for more.

References

• surveysparrow.com – Food Quality Survey Questions to Ask Your Customers
• surveysparrow.com – Restaurant Survey Questions
• zonkafeedback.com – Restaurant Survey Questions
• pos.toasttab.com – Restaurant Survey Questions

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